PRIVACY POLICY

Vedika Credit Capital Ltd (Vedika Finance)
Website: https://teamvedika.com/
Effective Date: 01/01/2026

1. About Us

Vedika Credit Capital Ltd (“Vedika Finance”, “Vedika”, “we”, “us”) is a Non-Banking Financial Company – Microfinance Institution (NBFC-MFI) registered with the Reserve Bank of India (RBI) (Registration No. B-05.00844).

Vedika Finance provides loan products directly from its own balance sheet. We are committed to protecting the privacy and personal information entrusted to us by our customers and website users.

2. Scope of This Privacy Policy

This Privacy Policy applies only to the official website of Vedika Credit Capital Ltd.

It explains:

• What information we collect

• Why we collect it

• How we use and protect it

• With whom it may be shared

• How long it is retained

• Your rights regarding your information

Vedika Finance does not currently operate any mobile application. If any additional digital platform is introduced, a separate privacy disclosure will be published.

3. Affirmative Consent

By accessing or using this Website and submitting personal information, users expressly consent to the collection, processing, storage, and disclosure of their information in accordance with this Privacy Policy.

If you do not agree with this Policy, you should not submit personal information through the Website.

4. Information We Collect

We collect only information necessary for lending, compliance, and customer service.

A. Information You Provide

This may include:

• Name

• Phone number

• Email address

• Residential address

• Date of birth / age

• Identity information (such as PAN, Aadhaar, or other officially valid documents, where required)

• Employment or business details

• Bank account details (where required for loan processing)

• Information submitted via enquiry or loan application forms

B. Automatically Collected Information

We may collect limited technical information such as:

• IP address

• Browser type

• Device information

• Pages visited and time spent on the Website

This information is used for security, fraud prevention, analytics, and improving website functionality.

5. Purpose of Collection

Your information is used strictly for lawful purposes, including:

• Processing loan enquiries and applications

• KYC verification and regulatory compliance

• Credit assessment and internal risk evaluation

• Fraud prevention and security monitoring

• Customer support and grievance handling

• Compliance with RBI guidelines and applicable Indian laws

We do not collect or use personal information for unrelated commercial exploitation.

6. Cookies and User Control

Vedika Finance may use cookies and similar technologies to enhance user experience and ensure website security.

Users may manage or disable cookies through their browser settings. Disabling cookies may affect certain website features.

7. Sharing of Personal Information

Vedika Finance does not sell, rent, or trade customer personal information to third-party marketers.

Personal information may be shared only with:

• Authorized service providers (IT support, hosting providers, SMS/email service providers) under strict confidentiality obligations

• Credit bureaus and verification agencies, where required for credit assessment

• Regulatory authorities or government bodies when required by law

• Auditors or professional advisors bound by confidentiality

All disclosures are limited to lawful and necessary purposes.

8. Data Retention

Personal information is retained only:

• For as long as necessary to fulfill the purposes for which it was collected; or

• As required under applicable laws, RBI regulations, audit requirements, or dispute resolution processes.

Once the retention period expires, information is securely deleted or anonymized where feasible.

9. Your Rights

Subject to applicable laws and regulatory requirements, you may:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request withdrawal of consent (where legally permissible)

Requests may be submitted to:
customer.service@teamvedika.com

Withdrawal of consent may impact our ability to process your application where data retention is legally required.

10. Communication Channels

Vedika Finance may communicate with users via:

• Phone calls

• SMS

• Email

• Website-based communication

Such communication will be strictly for service-related, regulatory, or transactional purposes.

11. Information Security

We implement reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to secure data, no internet transmission can be guaranteed completely secure. Users are advised not to share passwords, OTPs, or sensitive login credentials with anyone.

12. Third-Party Websites

This Website may contain links to external websites. Vedika Finance is not responsible for the privacy practices of such third-party websites. Users are encouraged to review their respective privacy policies.

13. Privacy Summary

• We collect only information necessary for lending and compliance.

• We do not sell personal data.

• Information is shared only with authorized service providers and regulators as required by law.

• Users have rights to access and correct their data, subject to law.

14. Changes to This Policy

Vedika Finance may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

15. Grievance Redressal (Privacy Matters)

Privacy-related concerns may be addressed to:

Kamaljeet Kaur
Grievance Redressal & Chief Nodal Head Office Address:
404, Shrilok Complex, 4th Floor, H. B. Road, Ranchi, Jharkhand- 834001, India
Email: customer.service@teamvedika.com
Phone: +91 92292 02994

TERMS & CONDITIONS

Vedika Credit Capital Ltd (Vedika Finance)
Website: https://teamvedika.com/ (and related sub-domains)

1) Acceptance of Terms

By accessing or using this Website, you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use the Website.

2) About Vedika Credit Capital Ltd (Regulatory & Direct Lender Disclosure)

Vedika Credit Capital Ltd (“Vedika Finance”, “we”, “us”) is a Non-Banking Financial Company – Microfinance Institution (NBFC-MFI) registered with the Reserve Bank of India (RBI) (Registration No. B-05.00844).

• Vedika Credit Capital Ltd provides loans directly from its own balance sheet.
• Vedika Credit Capital Ltd does not act as a broker, aggregator, marketplace, or lead generator for third-party lenders.

3) Purpose of the Website

This Website is meant to:

• provide information about Vedika Credit Capital Ltd loan products and services, and

• allow users to submit enquiries / applications.

Nothing on this Website constitutes investment advice, securities offering, or financial advisory services.

4) Eligibility & Use (India Only)

This Website is intended for users in India. You confirm you are legally capable of entering contracts under Indian law. Vedika Credit Capital Ltd may restrict access if use violates these Terms or applicable laws.

5) Loan Enquiry / Application

• Submitting an enquiry/application does not guarantee loan approval.

• Loan approval is subject to eligibility, documentation, KYC, credit assessment, and internal risk evaluation as per RBI regulations and Vedika Credit Capital Ltd policies.

• Any timelines shown are indicative and not guaranteed.

6) Pricing Transparency

Vedika Credit Capital Ltd discloses applicable interest rate, fees/charges (if any), repayment terms, and total borrower obligation before disbursement as per RBI guidelines.
If an EMI calculator is provided, results are indicative only and may change based on final approved terms.

7) Responsible Lending

Vedika Credit Capital Ltd follows responsible lending practices and the RBI Fair Practices Code, with focus on transparency, fair treatment, affordability assessment, and customer protection.

8) Customer Information & Consent (Data Use)

By submitting information on the Website, you consent to collection and processing of your data strictly for:

• loan processing and servicing

• KYC verification and regulatory compliance

• credit assessment / risk evaluation

• fraud prevention and security checks

• customer support and grievance handling

Data handling is governed byVedika Credit Capital Ltd Privacy Policy.

• Vedika Credit Capital Ltd does not sell, rent, or trade customer personal information to third-party marketers.

9) Cookies & Technical Data

Vedika Credit Capital Ltd may collect limited technical information (e.g., IP address, device/browser details) for security and site functionality. You can manage cookies through browser settings; disabling cookies may impact some features.

10) User Conduct

You agree not to:

• submit false, misleading, or incomplete information

• attempt unauthorized access, hacking, scraping, or disruption

• upload malware/viruses or harmful code

• use the Website for unlawful or abusive activity

11) Intellectual Property

All content, logos, trademarks, text, and materials on this Website are owned by Vedika Credit Capital Ltd or its licensors. You may use the Website for personal, non-commercial viewing only. No copying/redistribution without written permission.

12) Third-Party Links

External links (if any) are provided for convenience/information only. Vedika Credit Capital Ltd does not control or endorse third-party sites and is not responsible for their content or services.

13) Disclaimer  

Vedika Credit Capital Ltd makes reasonable efforts to keep information accurate and updated. However, product terms may change in line with RBI regulations and internal policy.
Nothing in these Terms limits any customer rights available under applicable Indian laws.

14) Limitation of Liability

Vedika Credit Capital Ltd  will not be liable for indirect or consequential losses, except where such limitation is not permitted under applicable Indian law. Vedika remains responsible in accordance with RBI regulations and applicable laws.

15) Refund Policy (Digital Payments)

A) Double EMI Deduction

• Report within 2 days of debit at customer.service@teamvedika.com

• Valid cases: resolution within 3 working days

• If eligible, refund processing within 7 days of resolution

• Credit reflection depends on bank/payment rails and may take up to 10 days

B) Payment Failure but Amount Debited
If amount is debited but Vedika Credit Capital Ltd does not receive payment, the bank/payment gateway may auto-refund as per their policy. You may also contact Vedika Credit Capital Ltd support for tracking.

Note: All refunds are subject to validation and internal review as per Vedika Credit Capital Ltd policy and applicable RBI guidelines.

16) Changes to Terms

Vedika Credit Capital Ltd may update these Terms from time to time. Updated Terms will be posted on the Website and will apply from the date of posting.

17) Governing Law & Jurisdiction

These Terms are governed by the laws of India. Courts in India shall have jurisdiction. (Arbitration, if adopted, will be as per the Arbitration and Conciliation Act, 1996.)

18) Grievance Redressal

Vedika Credit Capital Ltd maintains a grievance redressal mechanism as per RBI guidelines. Unresolved complaints may be escalated under the RBI Integrated Ombudsman Scheme (as applicable).

Grievance Officer / Chief Nodal Officer: Kamaljeet Kaur
Address: 404, Shrilok Complex, 4th Floor, H.B. Road, Ranchi – 834001, Jharkhand
Email: customer.service@teamvedika.com
Phone: +91 92292 02994

19) Contact

For queries/support: customer.service@teamvedika.com | 9431710000

GRIEVANCE REDRESSAL DAY NOTICE

Vedika Credit Capital Ltd (Vedika Finance)
RBI Registered NBFC-MFI

Vedika Credit Capital Ltd is committed to fair treatment of customers and transparent grievance handling in accordance with applicable RBI guidelines.

To strengthen customer grievance resolution, the Company observes a “Grievance Redressal Day” as per the following:

Grievance Redressal Day

The 5th day of every month
(If the 5th falls on a holiday, the next working day shall be observed)

 Venue

Head Office:
404, Shrilok Complex, 4th Floor,
H.B. Road, Ranchi – 834001, Jharkhand, India

Time: 10:00 AM to 6:00 PM

Customers may visit without prior appointment.

Purpose

Any customer who:

• Has a complaint or grievance against the Company, or

• Feels that their complaint has not been resolved satisfactorily

may personally meet the Grievance Redressal Officer (GRO) for resolution.

Commitment

On Grievance Redressal Day:

• All grievances will be formally acknowledged

• Complaints will be documented

• Status updates will be provided

• Resolution will be pursued in a timely and fair manner

Vedika Credit Capital Ltd follows structured grievance redressal procedures in compliance with RBI regulatory requirements.

Escalation

If a complaint remains unresolved within the prescribed timeline, customers may escalate the matter under the RBI Integrated Ombudsman Scheme, as applicable.

GRIEVANCE REDRESSAL MECHANISM

Vedika Credit Capital Ltd (Vedika Finance)
RBI Registered NBFC-MFI

Vedika Credit Capital Ltd is committed to providing transparent, fair, and time-bound grievance redressal in accordance with applicable laws, including the Information Technology Act, 2000 and RBI guidelines.

Customers may lodge complaints through the following official channels:

Grievance Officer Details

Name: Kamaljeet Kaur
Designation: Grievance Redressal & Chief Nodal Officer
Address: 404, Shrilok Complex, 4th Floor, H.B. Road, Ranchi – 834001, Jharkhand, India
Email: customer.service@teamvedika.com
Phone: +91 92292 02994

Resolution Timeline

• All complaints will be acknowledged within a reasonable timeframe.

• Complaints will be reviewed and resolved in a fair and transparent manner.

• Customers will be informed of the status and outcome of their complaint.

Escalation

If a complaint is not resolved within the prescribed timeframe or the customer is not satisfied with the resolution provided, the matter may be escalated under the RBI Integrated Ombudsman Scheme, as applicable.

https://teamvedika.com/disclaimer/

All Policies : https://teamvedika.com/code-policies/

Fair Practice Code Bengal:

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