Loan FAQs'
Loan & EMI Related
Your EMI amount and due date are mentioned in your Repayment Schedule. These details may also be shared with you through SMS or WhatsApp. You can also contact your Loan Officer anytime.
The total number of EMIs depends on your loan tenure. This is clearly mentioned in your Repayment Schedule.
If you miss an EMI, it will be marked as overdue. This may lead to penalty charges and can also affect your future loan eligibility.
Yes, you can pay your EMI before the due date. Early payment helps you stay regular and avoid delays.
Yes, you can close your loan before the tenure ends. Please contact your branch or Loan Officer to know the foreclosure amount and applicable terms.
Payment Related
You can pay your EMI through multiple options:
- UPI (QR Code)
- Auto-debit (NACH)
- Cash at branch
- Other online payment modes, if available
Your QR code is provided in your Welcome Kit or Repayment Schedule. It can also be shared by your Loan Officer.
Yes, you will receive a receipt or confirmation through SMS or from the Loan Officer after successful payment.
Do not worry. Please share your payment details or transaction ID with your Loan Officer or Customer Care. It will be verified and updated.
Bank & NACH Related
NACH is an auto-debit facility through which your EMI is automatically deducted from your bank account on the due date.
If there is not enough balance in your account, the EMI may fail and penalty charges may apply. Please maintain sufficient balance before the due date.
12. Can I change my bank account for EMI deduction?
Delay / Default Related
Delay in EMI will make your account overdue, attract penalty charges, and may lead to collection follow-ups.
Yes, penalty charges are applicable for delayed payments as per company policy.
Yes, delayed or missed payments can negatively affect your credit record and future loan approvals.
Do not worry. Please share your payment details or transaction ID with your Loan Officer or Customer Care. It will be verified and updated.
Documentation & Support
You can contact your Loan Officer, visit your nearest branch, or reach out to Customer Care for support.
Please refer to your Welcome Kit or official communication for the Customer Care number.
You can raise a complaint by:
- Calling Customer Care
- Informing your Loan Officer
- Visiting your nearest branch
Your complaint will be addressed within the defined timelines.
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